Office Policies

Girl with BracesWe are open to serve you, answer questions or schedule an appointment during the following hours:

Carbondale Office
Monday – Thursday:


8 a.m. – 5 p.m.
8 a.m. – 12 p.m.


DuQuoin Office
Certain Mondays:


8 a.m. – 5 p.m.


Your scheduled appointment time has been reserved specifically for you. We request a 24-hour notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, and we appreciate your cooperation.

For more information, please review our Scheduling Policy.


Terms of orthodontic insurance coverage vary from company to company and policy to policy. Therefore, we make all financial arrangements with the patient/family directly. Once these financial commitments have been arranged to our mutual satisfaction, we will be pleased to complete the necessary forms and submit them to your insurance company.